Working with Prismetric was a straightforward experience from day one. Their staff understood what we wanted to create and helped turn our idea into a practical AI product. They kept us informed, responded promptly, and handled every stage professionally. The solution matched our business needs well, and I would happily work with their team again.
We had a positive experience with Prismetric while developing our AI product. Their team was professional, responsive, and willing to share ideas that improved the outcome. Communication was clear, deadlines were handled well, and the project stayed on track. They made things easy for our team, and we would gladly work with Prismetric on projects.
Prismetric did a great job from planning through delivery. Their team understood the project, communicated well, and kept things moving without making the process complicated. They were reliable, easy to work with, and paid attention to the details. I would recommend them to anyone looking for a dependable team for AI development and product work.
Prismetric made the development process easy to understand from the beginning. Their team kept us updated, answered questions quickly, and handled changes without confusion. They were professional, helpful, and focused on making sure it worked properly. I was happy with how the AI project turned out and would gladly work with them again in future.
EchoBite: A conversational AI ordering system built for high-volume restaurant operations
Prismetric developed EchoBite, a custom Voice AI food-ordering system for a national quick-service restaurant chain experiencing heavy phone-order volumes during peak hours.
Integrated with the restaurant’s menu, point-of-sale system, and kitchen workflow, EchoBite allowed customers to place and modify orders through natural voice conversations. The solution helped the restaurant process orders faster, reduce pressure on front-line employees, and provide a more consistent phone-ordering experience.
Note: Below results measured during a 6-week production deployment across 5 restaurant locations and approximately 600+ customer calls. Performance was compared with the previous 6 Week client’s existing phone-ordering process.
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Reduction in average call-handling time
More phone orders processed per hour
Reduction in peak-hour staff workload
Orders completed without staff intervention
The client was a [country]-based quick-service restaurant chain operating more than [number] locations and processing approximately [number] phone orders each week.
Phone orders remained an important source of revenue, particularly during lunch and dinner hours. However, employees responsible for answering calls were also managing dine-in customers, delivery orders, food preparation, and front-counter operations.
As call volumes increased, customers experienced longer hold times and employees had less time to focus on in-store service. Background noise, complex menu combinations, and verbal customisation requests also increased the risk of incorrect or incomplete orders.
The client needed a Voice AI solution that could:
Phone-based food ordering might sound simple, but during busy hours, it quickly turns into chaos. Here’s what we were dealing with:
Call queues during peak meal hours led to frustrated customers and lost orders.
Staff often misheard items, sides, or customizations, especially in noisy environments.
Employees had to juggle phone orders with dine-in and delivery operations, causing slow service across the board.
Managers had zero insight into order handling times, missed calls, or error patterns.
The client needed a voice ordering system that was fast, accurate, and could take unlimited calls without slowing down.
Prismetric designed and developed EchoBite, a conversational Voice AI assistant built specifically for high-volume restaurant phone ordering. Instead of forcing customers to follow a rigid menu or respond with fixed commands, EchoBite allowed them to speak naturally.
A customer could say: “I’d like two chicken sandwiches, one without pickles, a large fries, and two lemonades.”
The system identified the products, quantities, sizes, and modifications before confirming the complete order with the customer.
EchoBite combined restaurant-specific speech recognition, menu intelligence, conversation management, and real-time system integrations to automate the ordering journey from incoming call to kitchen submission.
Measurable impact across speed, capacity, and staff efficiency.
EchoBite transformed phone ordering from a peak-hour bottleneck into a fast, automated workflow. By handling complete orders through natural voice conversations and sending them directly to the restaurant’s systems, it helped the team process more orders, reduce customer wait times, and ease pressure on staff.
Most phone orders were completed in under 90 seconds, significantly reducing customer wait times.
Concurrent call handling tripled phone-order capacity without requiring additional staff.
Automating routine phone orders gave employees more time for food preparation, dine-in customers, and pickups.
Every incoming call was answered during the measured lunch and dinner rush periods.
Supported orders could be completed from item selection to final confirmation without staff intervention.
Most customers moved from greeting to a confirmed order in less than a minute and a half.
EchoBite combines conversational AI, speech recognition, menu intelligence, and real-time integrations to automate restaurant phone ordering accurately and at scale.
Understands complete food orders, modifiers, substitutions, and everyday customer phrases.
Recognises food-specific terms, varied accents, and speech in noisy environments.
Maintains order context, handles corrections, and confirms details before checkout.
Sends confirmed orders to kitchen systems and syncs pricing, availability, and status.
Handles concurrent peak-hour calls while maintaining low latency and reliable performance.
Tracks call duration, order accuracy, staff handoffs, and system performance in real time.
By deploying EchoBite, a custom-built voice AI ordering system, we helped the restaurant streamline phone ordering, reduce staff workload, and deliver faster, more accurate service to customers during peak hours.
Handled complete food orders through natural voice conversations. No staff intervention required.
Accepted unlimited calls at any time of day with reliable accuracy, even during peak rush.
Synced orders directly with kitchen systems and third-party delivery platforms in real time.
Faster Call Handling
More Orders Processed per Hour
Drop in Staff Workload
Let’s bring your ordering experience into the future. Our AI experts and voice automation engineers are ready to build a fast, scalable, and reliable voice solution that helps your team serve more customers with less effort.
